- WHAT IS THE DELIVERY TIME?
The delivery time of products that are in stock is 2-5 working days.
- IS IN-STORE PICKUP POSSIBLE?
You can pick up your jewelry in person in the center of Prague at OD KOTVA, nam. Republiky 8, Prague 1 (Mon – Sun 9.00–20.00).
- IF I WERE TO CHOOSE IN-STORE PICKUP WHEN ORDERING, HOW LONG WILL IT BE BOOKED FOR ME?
Booking time is negotiable. You can indicate in the order note when you want to pick up the order, and we will count on this date. If you want to book the goods for a longer period of time, please inform us in advance on tel. +420 778 038 666 or by e-mail [email protected].
- HOW MUCH DOES TRANSPORT COST?
Standard transport and packaging are up to CZK 100 for the Czech Republic and most foreign countries. Express delivery may be charged.
- How long will it take for my jewelry to be delivered?
We usually ship the jewelry we have in stock within 2 working days of receiving the order, or from receiving the payment to our account (for non-cash payment). We usually deliver jewelry to order within 2 weeks. In exceptional cases, for custom-made jewelry and for rings where it is necessary to adjust the size, the delivery time may be longer.
- I NEED JEWELRY AS SOON AS POSSIBLE. IS EXPRESS DELIVERY POSSIBLE?
If you need to meet a specific date, please let us know in a note at the end of the order or contact us before creating an order. In most cases, express delivery is not an issue (fees may apply).
- DO YOU SEND JEWELRY ABROAD?
Yes, we ship jewelry worldwide. Customs duties and taxes are not included and vary by country. For transport to the EU