1. Each piece is carefully prepared in our facilities, so all your orders should arrive in perfect condition. Should this not be the case, please email us at [email protected].
  2. If you are struggling to complete your order or to navigate through our website, please restart your web browser. If the problems persist, contact us and our IT team will help you as soon as possible.
  3. We use special packaging on every order (All orders include a fabric pouch for each jewel, a soft-touch white box or glass box, and a shiny envelope).
  4. Our accepted payment methods are:
    • Bank transfer
    • PayPal, an international payment operator with which you will be able to pay regardless of whether you are a PayPal account holder or not
  5. Accepted credit cards are Visa, MasterCard, and other international credit cards
  6. If you are experiencing any problems with your payment, please try the following:
    • Use an alternative credit card
    • Use an alternative payment method
    • Restart your web browser and try again
    • Delete the cookies from your computer or empty your cache memory. After that, try again
    • If your problems persist, don’t worry. Get in touch with us by sending an email to [email protected]